How to File an E-Challan Complaint - Blogs

As you explore India’s bustling roads, you can experience e-challans – digital reminders of traffic violations. But what if you get an e-challan for a mistake you didn’t make? How will you file a complaint against wrong traffic challan? That is where an e-challan complaint steps in.

In this blog, we will simplify the cycle and assist you with learning how to easily cancel traffic challans, understand filing complaints against traffic police, and confidently challenge challan blunders. We’re here to guide you through the interaction, making e-challan disputes a breeze to handle.

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What is an Online e-Challan?

A traffic violation is a common thing. However, the police and traffic management professionals need to be careful to avoid such incidents on the road. The equivalent is basic to maintaining a compelling and sound traffic system in the country. The system of digital e-challans began with Parivahan. According to this system, a few cameras were installed on the roads, at junctions, and at signs to monitor traffic violations.

By using the pictures captured on these cameras, the e-challan system finds the vehicle number of the offenders. Then, it sends a challan digitally to the versatile number of the proprietor of the vehicle.

Individuals can utilize the website or application to track their challans online without any problem. Vehicle proprietors who are noticed violating traffic rules get an e-challan issued against them. The traffic police can somewhat fine the wrongdoers and track the challans issued by them all the more proficiently.

What is an E-Challan Complaint?

An e-challan complaint is a formal response accessible to vehicle proprietors who look to dispute a traffic challan that they accept to be unfairly issued. Imagine this: you get an e-challan in your email or on your phone for something you didn’t do. That is where this complaint steps in – there’s something off about your approach to saying, “Hello, this!”

E-challans resemble virtual tickets. But if the virtual ticket points at you by mistake, this complaint is your virtual voice. The excellence is, that this interaction isn’t a cerebral pain. It’s intended to assist you with getting things right without difficult situations. Simply fill in the essential information, pick your grievance, and append any proof if you have it. It resembles sending a really simple email to clear up the wreck.

As traffic specialists transition to digital practices, e-challans are currently commonly utilized for violations. At the point when these e-challans are issued in mistake, the e-challan complaint mechanism fills in as a means to rectify the situation without unnecessary problems.

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Common Reasons for an E-Challan Complaint

We should investigate probably the most common reasons e-challans can wander off-track, resulting in the need to file a complaint:

Number Plate Mistakes

Innovation or human slips could wrongly capture your vehicle’s number plate
This can bring about an e-challan complaint meant for another vehicle being shipped off you

Location and Time Blunders

Cameras and data entry can have mistakes
This could prompt an e-challan citing a spot and time when you were absent

Confusion in Vehicle Type

E-challans can become confused about your vehicle’s type
This could prompt mismatched violations given incorrect assumptions

Duplicate Challans

Technical hitches can cause rehashed e-challans for a similar violation

Technical Errors

Connectivity issues or camera errors could bring about wrong e-challans

Data Entry Mistakes

Humans enter the data behind the scenes
Rarely, blunders could prompt wrong information linked to your vehicle

Stolen or Misused Vehicles

If your vehicle is stolen or misused, you could wrongly get e-challans
Reporting this swiftly is pivotal

Misinterpreted Violations

Now and again, the actual violation may be misunderstood, causing an inaccurate e-challan

How to check the eChallan complaint status (Step by Step)

Visit the complaint page of the Parivahan website where you have submitted your complaint (https://echallan.parivahan.gov.in/gsticket/).
You will see a ‘Track Status’ button next to the ‘Submit’ button.
You will then be redirected to a new page where you have to enter your eChallan complaint number and the captcha.
Click on ‘Check Status’ to view the status of your eChallan complaint.
You can then determine whether your complaint has been accepted or rejected.

Legal notices for eChallan complaints

If you receive an eChallan grievance filing, you must follow the following legal notices:

Fines for eChallan or any other type of traffic notice must be paid within 60 days of the issuance of the eChallan.
Note that complaints about erroneous notices can only be filed within these 60 days.
If you believe an eChallan grievance has been issued in error, you cannot simply refuse to pay the fine.
The correct way to fix this is to file a complaint.
Please note that if you refuse to pay the fine you may be summoned to appear in court and failure to appear may result in the cancellation of your driving licence.
We recommend that you speak to a lawyer about challans about issues such as drunk driving and other serious offences.
If you are a repeat offender we recommend that you seek legal advice.

EChallan Complaint Number

The Parivahan website is a consolidated portal that allows citizens to access many facilities, including submitting an online challan complaint. Along with the online submission (detailed above), there is a mParivahan helpline number that individuals can call either for inquiries or complaints.

Phone number: +91-120-4925505

IVRS: 4 (for eChallan-related concerns)

Email ID: helpdesk-echallan@gov.in

Step by step Course of Initiating an E-Challan Complaint

Dealing with incorrect traffic challans can be confusing, but it doesn’t need to be. In this section, we will explain how you can initiate an e-challan complaint, a cycle that has been made simple and bother-free by the Ministry of Road Transport and Highways.

Follow these steps to explore the interaction effortlessly and rectify the situation:

In the first place, go to the Digital Traffic/Transport Enforcement Solution website for e-challans.
Once you’re on the website, search for the ‘Grievance System’ section
If you don’t have a record, you can make one by clicking on the “Make Record” button
Sign in with your record and top off the details like your name, phone number, challan number, and a duplicate of your driving permit or registration certificate
If you have any proof to show that the challan is wrong, you can add them here
After you put in every one of the details and proof, click on ‘Submit’, which will submit your question official
You will likewise get an email confirmation with a reference number for your complaint

What is a Wrong Challan Complaint?

If you receive a wrong challan complaint for a traffic violation, it means that either a traffic camera or a police officer has recorded the violation. However, if you believe that the fine has been unfairly imposed, you have the opportunity to file a complaint against wrong traffic challan.

To contest wrong e-Challans, the vehicle owner can file a complaint and provide evidence of innocence. This allows him to contact the traffic police and file a complaint through the complaint system. Further, if you find any technical issues with your e-challan, you as the vehicle owner can report it to the authorities. This can be done as follows:

Email Address: helpdesk-echallan@gov.in

Helpline Number: 0120-2459171 (6 AM to 10 AM and 10 PM)

It will take a maximum of 15 days to verify your complaint and report it again.

How to File a Complaint Online Against Fake e-challan

To file a complaint against a fake e-challan, follow these simple steps:

Visit the official website of e-challan – Digital Traffic/Traffic Enforcement Solution (challan) parivahan.gov.in
Click on “Complaints” and find the “Complaint System” page.
Log in to your account and enter your details like name, contact number, challan number etc.
Upload the evidence for your e-challan complaint Click on Submit once the upload process is complete.
Once you file an e-challan complaint, the traffic police will submit your e-Challan complaint through the complaint system check and provide you with instant updates on the status

How to track a complaint against a fake e-challan

The e-challan portal will work uniformly in all states of India enabling both traffic police and vehicle owners to track challans across the country.

Navigate in your browser: https//echallan.parivahan.gov.in/gsticket/
Find and click on the Ticket Status tab
Enter your email- ticket or e-challan complaint number and captcha code
Click on Check Status to get the latest updates regarding your e-Challan complaint

Additional Tips to File a Complaint Against Wrong Traffic Challan:

Ensure that you enter the right challan details, as this will assist the traffic policing division in handling your complaint rapidly
Provide a detailed explanation of why you accept the e-challan is erroneous, as the more information you provide, the simpler it will be for the traffic police division to investigate your e-Challan complaint
Append any supporting evidence to your complaint, as this will assist with strengthening your case
Keep a duplicate of the e-Challan grievance form and the supporting evidence, as this will prove to be useful if you need to allude to them later.

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Required Information to File a Complaint Against Wrong Traffic Challan

With regards to lodging an e-challan complaint, being outfitted with the right information can incredibly increase your chances of accomplishment. Here is a breakdown of the fundamental details you’ll need before filing your complaint:

E-Challan Number

This remarkable identification number is ordinarily found on the e-challan itself
It fills in as a key reference point for the specialists to find and survey the specific challenge in question

Vehicle Registration Number

Your vehicle’s registration number resembles its identity card
It assists specialists with matching the challan to the right vehicle, ensuring precision in the proceedings

Date and Time of Supposed Violation

Pinpointing the specific date and time of the supposed violation is essential
This information assists specialists in cross-referencing the supposed violation with the records, ensuring that all details adjust

Location of Supposed Violation

Providing the precise location of the supposed violation checks the authenticity of the complaint
It likewise permits specialists to examine the specific location for any possible discrepancies

Thorough Explanation of Challan Inaccuracy

Expressive why you accept the challenge to be inaccurate
Explain the circumstances, discrepancies, or mistakes you have identified

Supporting Photographs or Documents

Words generally can’t do a picture justice, and in this case, it very well may be an integral asset to support your complaint
If you have photographs or documents that back your case, try to include them
These visual aids can significantly strengthen your case

Witness Explanations (if pertinent)

If there were any observers of the incident, their assertions can provide additional validity to your complaint
Their contact information and articulations could be important additions

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Legitimate Considerations in E-Challan Complaints

With regards to raising an e-challan complaint, there are a few vital legitimate considerations that you should remember. These guidelines guarantee that your complaint interaction is smooth and abides by lawful standards.

How about we separate these vital lawful angles in more detail:

Deadline Awareness

Each e-Challan complaint includes a timeline inside which it must be submitted
It’s fundamental to know about this timeframe, as traffic police offices often set specific windows for complaint submissions
Missing this window could prompt your complaint to be dismissed
This deadline is set up to guarantee that complaints are filed quickly, and this requirement is indispensable

Genuine Precision

At the point when you file a complaint, it’s of most extreme importance to provide precise and honest information
Falsifying information in your complaint can cause confusion and may have serious legitimate consequences
Make a point to introduce current realities as they are and avoid any embellishments or misleading cases
Your complaint should be a verifiable representation of the situation to guarantee decency simultaneously

Lucidity in Drafting the Complaint

While drafting your complaint against wrong traffic challan, maintain a professional and respectful tone
Express your concerns obviously and concisely without resorting to any unparliamentary language
A professional methodology demonstrates your obligation to resolve the issue genially and reinforces the validity of your complaint

Document Retention

Keeping careful records of all communications is an imperative part of the e-Challan complaint cycle.
This includes documenting your complaint submission, any reference numbers provided, and any responses you get from the specialists
These records act as significant evidence in case there are any disputes or follow-up actions required

Supporting Evidence

In addition to these lawful considerations, having strong supporting evidence for your complaint can significantly strengthen your case
Connect photographs, videos, or any relevant documents that support your case
This evidence can assist specialists with understanding the situation better and facilitate the resolution cycle

e-Challan Complaint: Conclusion

Now and again, the traffic police misinterpret the vehicle number from the installed cameras. Generally, the cameras capture the right traffic rule violators. However, sometimes, the e-vehicle number is obscured, and therefore, the challan is issued wrongly to another vehicle number. This is the point at which the vehicle proprietor must submit the e-challan complaint.

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