Ever since it was introduced, FASTag has transformed the landscape of the Indian highway travel. Despite the gathering of benefits it offers, for example, streamlined toll stall experiences, cashless transactions, and fuel savings, there may arise certain situations where you should deactivate FASTag account.
In this blog, we will guide you on how to cancel FASTag account. Toward the finish of this blog, you will learn how to sign in to your FASTag account on the designated platform, locate the option to deactivate or close your account and adhere to the provided instructions, which may include filling out a deactivation form.
Once you’ve finished these you can confirm your deactivation request and experience the flexibility of effortlessly managing your FASTag account. In addition to this, we’ll also assist you with navigating the FASTag reactivation process. How about we get everything rolling?
What is a FASTag?
A FASTag is a Radio Frequency Identification (RFID) method created by the National Payments Corporation of India (NPCI). It is a passive tag attached to the windscreen of your vehicle that enables you to pass through toll plazas and make an online payment, preventing the need to stop at tolls.
With over 6.4 crore FASTags issued as of January 2023, the Public authority of India generated a total of ₹50,855 crore in toll collection in 2022. This is a major leap from the past ₹34,778 crore income or an increase of about 46% as compared to the toll collection in 2021.
Why is it Important to Deactivate Fastag Account?
Deactivating your FASTag account could prove to be useful in several scenarios to prevent unauthorized usage and potential financial implications. Here are a portion of the primary reasons why deactivating your FASTag account is important:
Selling or Transferring Proprietorship
At the point when you sell or transfer the responsibility for the vehicle, it’s important to deactivate FASTag account linked to that vehicle.
If you fail to do so, the new proprietor may continue using your FASTag account, leading to unauthorized charges on your account
Lost or Damaged FASTag
In case your FASTag is lost or damaged, deactivating it immediately is necessary to prevent any misuse.
This will safeguard your linked bank account or prepaid wallet from unauthorized transactions
Change in Vehicle Registration
In case your vehicle registration has changed because of relocation or other reasons, deactivating your old FASTag account and activating another one with the updated registration details is essential
This guarantees that toll charges are accurately associated with your ongoing vehicle registration
Avoiding Duplicate Charges
If you have numerous FASTags associated with your vehicle, deactivating the ones you never again use will prevent duplicate toll charges from being deducted from your linked accounts
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How to Deactivate Fastag Online or Offline
Deactivating your FASTag account is an easy process and can be done either online or offline. Here is a detailed breakdown for each method:
Online Deactivation Through FASTag Issuer’s Website or App
- Visit the FASTag issuer’s website or app
- This could be the website of your bank or an online business platform where you purchased your FASTag
- Utilize your registered credentials and sign in to your FASTag account
- Locate the “Deactivation” option
- Navigate to the “Account Management” or “Service Request” section and find the option to deactivate FASTag account
- Select the FASTag account you want to deactivate
- Adhere to the on-screen instructions to initiate the deactivation process
- You may need to provide additional information for verification motivations
- Audit the details carefully and confirm your request to deactivate FASTag account
- Once the deactivation is finished, you will get a confirmation message or email acknowledging the conclusion of your FASTag account
Offline Deactivation
Since it is now so obvious how to deactivate FASTag account using the online methods, we should take a glance at the offline process:
- Visit a Point of Sale (POS) location, for example, a bank branch, petrol pump, or toll plaza, that offers FASTag services
- Inform the customer service representative that you want to cancel FASTag account
- Share your FASTag ID or vehicle registration number linked to the FASTag you want to deactivate
- Provide your identity proof, for example, a PAN card or Aadhaar card, for verification purposes
- The customer service representative will assist you in initiating the deactivation process
- Once the deactivation is finished, you will get a confirmation receipt or message acknowledging the conclusion of your FASTag account
- In addition to these methods, you can also check the status of your FASTag account using the National Payments Corporation of India (NPCI) website. This is the way you can make it happen:
- Go to the official website of the National Payments Corporation of India (NPCI)
- Navigate to the FASTag section on the website
- Pick the option to deactivate your FASTag account
- Provide your FASTag ID or vehicle registration number linked to the FASTag you want to deactivate
- Adhere to the on-screen instructions to continue with the deactivation process
- Fill in the special captcha code
- Survey the information and confirm your request to deactivate FASTag account
- Once the deactivation is finished, you will get a confirmation message or email acknowledging the conclusion of your FASTag account
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How to Deactivate FASTag Online for Different Service Providers?
Different service providers have different ways to deactivate your FASTag account. The following table features how you can deactivate FASTag accounts for different service providers:
| Provider | Method of Deactivation | Contact Details/Website |
| ICICI FASTag | Call customer care or visit a branch | Customer care: 1860 267 0104 Branch Locator: https://www.icicibank.com/find-atm-branch.page |
| HDFC FAST | Login to the HDFC FASTag Portal with User ID / Wallet ID and PasswordSelect the option of Service RequestGenerate Service RequestSelect Request Type as Closure Request to close the RFID Tag or Wallet | Customer care: 1800-120-1243 Branch Locator: https://www.hdfcbank.com/personal/branch-atm-products-services/find-your-nearest-bank-branch |
| Axis Bank | Call the customer care number | Customer care: 1800-419-8585 (Toll Free) |
| SBI | Login into the FASTag Portal with User ID / Wallet ID and PasswordSelect “Service Request”“Generate Service Request”Select the Request Type as Closure Request to close the RFID Tag or WalletYou can also call Customer Care at 1800-120-4210 | Customer Care: 1800-11-0018 Branch Locator: https://www.onlinesbi.com/sbicollect/icollecthome.htm?corpID=365641 |
| Paytm | Raise a request on the mobile application | Customer care: 1800-120-4210 App: Paytm Wallet > FASTag > Help & Support > Raise a request |
| Amazon | Call customer care or raise a request on the app | Customer care: 022 6891 0001 App: Amazon Pay > Help & FAQs > Contact Us > Email or Phone |
Fastest Way to Close a FASTag Account
The fastest and the most convenient way to close a FASTag account is to deactivate it online through the FASTag issuer’s website or app. This method is much faster than offline deactivation at a POS location as it doesn’t need waiting in line or physically submitting the paperwork.
Additionally, online deactivation can be done at any season of day or night from the comfort of your home. On the other hand, the offline deactivation process is awkward and is confined to the operational hours of the POS location.
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How to Reopen a FASTag Account Once It Has Been Closed?
Reopening a FASTag account that has been closed is less difficult than you think. It can be done either online or offline. Here is a fast breakdown for each method:
Online Reactivation
- Visit the website or app of the bank or service provider that issued your FASTag
- Utilize your registered credentials to sign in and access your FASTag account
- Navigate to the “Account Management” or “Service Request” section and find the option to reactivate your FASTag account
- Pick the FASTag account you want to reactivate
- Adhere to the on-screen instructions to initiate the reactivation process
- You may need to provide some additional information for verification motivations
- Audit the details carefully and confirm your request to reactivate your FASTag account
- Once the reactivation is finished, you will get a confirmation message or email acknowledging the reopening of your FASTag account
- Offline Reactivation
- Visit a POS location, for example, a bank branch, petrol pump, or toll plaza, that offers FASTag services
- Inform the customer service representative that you want to reactivate your FASTag account
- Share your FASTag ID or vehicle registration number linked to the FASTag you want to reactivate
- Provide your identity proof, for example, a PAN card or Aadhaar card, for verification purposes
- The customer service representative will assist you in initiating the reactivation process
Once the reactivation is finished, you will get a confirmation receipt or message acknowledging the reopening of your FASTag account
Additional Information
- If you had any outstanding balance on your FASTag account before it was closed, you should clear that balance before you can reactivate your account
- At times, there may be a reactivation expense associated with reopening a FASTag account, which could vary depending on the FASTag issuer
- Once your FASTag account is reactivated, you should recharge it before you can utilize it to pay tolls
- It is advisable to contact your FASTag issuer straightforwardly if you have any questions or concerns about reactivating your account
Conclusion
In conclusion, it is a straightforward process to deactivate FASTag account with different options to suit your convenience. Whether online or offline, the means provided in this blog would empower you to seamlessly handle your FASTag account, ensuring financial security and preventing unauthorized usage.
Deactivating your FASTag is crucial in scenarios like selling your vehicle or a lost tag, safeguarding you from unwanted charges. Reactivating, on the other hand, is a hassle-free process, giving you flexibility and control over your toll transactions.
Keep in mind, that the fastest course to close a FASTag account is through online deactivation, offering speed and convenience. Stay informed, and partake in the ease of managing your highway travel experiences with the FASTag revolution.
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